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Product Sales Specialist

2 months ago

Elizabethtown, Kentucky, United States Swope Automotive Group Full time
About the Role

We are seeking a highly motivated and goal-oriented Product Sales Specialist to join our sales team at Swope Automotive Group. As a Product Sales Specialist, you will play a critical role in helping our customers find the perfect vehicle to meet their needs and exceed their expectations.

Key Responsibilities
  • Customer Interaction: Interact with customers to understand their vehicle needs and preferences, asking questions and listening carefully to provide personalized solutions.
  • Product Knowledge: Proactively consult and guide customers to the appropriate next step in the sales process, including vehicle appraisal, test drives, finance applications, and service.
  • Negotiation and Closing: Use outstanding communication and listening skills to help negotiate terms that ensure payment options meet customers' lifestyles, budgets, and expectations, and close the deal.
  • Vehicle Delivery: Deliver vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
  • Follow-up and Customer Satisfaction: Provide an exceptional experience, driving loyalty by regularly following up to ensure customer satisfaction.
  • Inventory Management: Assist in maintaining inventory display and organization of all keys to keep the experience as smooth as possible.
  • Training and Development: Complete training with manufacturers to become a Certified Product Specialist.
Requirements
  • Proven Customer Service Skills: Proven ability to provide an exceptional customer experience.
  • Goal-Oriented: Drive to set targeted personal income goals consistent with company standards of productivity.
  • Exceeding Sales and Customer Service Goals: Proven ability to exceed established automotive sales and customer service goals.
  • Strong Communication and Interpersonal Skills: Excellent communication, consultative, interpersonal, and organizational skills.
  • Technology Skills: Strong telephone and technology skills, including computers, smartphones, and social media.
  • Follow-up and Follow-up Again: The willingness to follow up, and follow up again, with customers.
  • Continuing Growth Opportunities: Strong desire and aptitude for continuing growth opportunities, willingness to follow assigned word tracks and techniques as demonstrated in both training sessions and customer interaction.
  • Valid Driver's License and Safe Driving Record: Valid in-state driver's license and an acceptable, safe driving record.
  • Pre-Employment Testing: All potential employees must pass pre-employment testing, including a background check and drug screen.
Benefits
  • PTO and Paid Sick Time: PTO available first of the month after 60 days of employment, paid sick time available first of the month after 60 days of employment.
  • Health Insurance: Health insurance, including HSA - Health Savings Account with company contribution.
  • 401K with Company Match: 401K with company match.
  • Vision and Dental Insurance: Vision and dental insurance.
  • Life Insurance and AD&D Insurance: Company-paid basic life insurance and AD&D insurance.
  • Supplemental Life Insurance: Supplemental life insurance.
  • Short-Term and Long-Term Disability: Company-paid short-term and long-term disability.
  • Critical Illness and Accident Coverage: Critical illness and accident coverage.
  • Prepaid Legal Insurance: Prepaid legal insurance.
  • Identity Theft Protection: Identity theft protection.
  • Discount Programs: Discount programs.
  • Referral Programs: Referral programs.
  • Employee Assistance Program: Employee assistance program.
  • Pet Insurance: Pet insurance.
  • Gym Membership: Gym membership.