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Regional Food and Beverage Operations Manager

2 months ago

Ronkonkoma, New York, United States HMSHost Full time
Purpose:

The F&B Multi-Unit Manager I role serves as a vital link between the Senior/Director of Operations and the various dining establishments within a designated area.

This position is responsible for ensuring that all restaurants within the assigned Terminal/Concourse/zone maintain cleanliness, adequate staffing, and operational readiness, while adhering to high standards of performance and financial accountability by holding the General Managers accountable.

Key Responsibilities:

Operational Oversight:
  • Ensures that all General Managers and staff understand the significance of preparing each restaurant for the next day's operations, holding them accountable for completing all necessary opening and closing procedures.
Staff Management:
  • Oversees the scheduling of managers to guarantee that a decision-maker is present during all operational hours, ensuring each restaurant has a designated leader on-site.
  • Fosters an environment that promotes employee engagement through consistent support, coaching, and encouragement.
  • Actively participates in the recruitment process for key positions, making decisions regarding hiring, promotions, and terminations within the zone.
  • Ensures compliance with onboarding and offboarding processes for all restaurant associates, including training and badge collection.
  • Analyzes financial and operational reports to track progress towards goals and assigns staff accordingly.
  • Collaborates regularly with senior leadership to discuss issues, strategies, and personnel matters.
  • Implements recognition initiatives to motivate and acknowledge staff contributions.
Product Management:
  • Ensures that daily inventory orders are fulfilled and that restaurants are adequately stocked with necessary products.
  • Maintains communication with vendors regarding supply chain issues and product availability.
  • Ensures staff proficiency in company tools and software used for operations.
  • Monitors restaurant equipment and schedules maintenance as required.
  • Encourages waste reduction practices and participates in food donation initiatives.
Brand Standards:
  • Evaluates staff skill levels and coordinates training to enhance performance.
  • Promotes the adoption of new technologies within the team.
  • Maintains knowledge of brand standards and ensures compliance among staff.
  • Develops strategies to drive revenue growth.
Visual and Operational Appeal:
  • Manages daily activities of associates within the designated zone.
  • Utilizes discretion to address customer and staff inquiries and escalates complex issues as necessary.
  • Recognizes and leverages the strengths of subordinate leaders, providing constructive feedback.
  • Ensures that maintenance tasks are completed promptly.
  • Implements marketing initiatives as directed to enhance revenue.
Safety Compliance:
  • Maintains comprehensive knowledge of health and safety regulations and ensures compliance.
  • Trains staff on safety protocols and monitors adherence to health standards.
Important Information:
  • This position is classified as exempt under the Fair Labor Standards Act.
  • Reports directly to the Senior/Director of Operations.
  • Expected to work a flexible schedule to oversee operations during various shifts.
  • This role is a foundational position in a series of multi-unit leadership roles.
Qualifications:
  • Minimum of 3 years of experience in multi-unit restaurant management, with a total of 8-10 years in the industry.
  • Graduation from a Food Service Management or Culinary program may substitute for some experience.
  • Demonstrated skills in team management, delegation, and conflict resolution.
  • Knowledge of company policies and operational standards is essential.
  • Ability to communicate effectively and understand brand standards.
Additional Information:

For more information about career opportunities, please visit the company website.

Equal Opportunity Employer (EOE) - Minority/Female/Disabled/Veteran (M/F/D/V) - Drug-Free Workplace (DFW)