Bilingual Customer Service Representative

4 weeks ago


Dallas, Texas, United States CornerStone Staffing Full time
Job Description

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at CornerStone Staffing. As a key member of our team, you will provide exceptional customer service to our clients and support the facilitation of the WIC program for the City of Dallas.

Responsibilities:

  • Interview and evaluate WIC Program applicants to determine income and residency eligibility.
  • Record and document information on appropriate forms and complete forms accurately.
  • Issue WIC food instruments, complete data entry, and track inventories.
  • Collect medical history data, compile blood samples, and enter data accurately on XP software.
  • Interact with WIC participants, provide correct information regarding WIC services, and make appointments.
  • Provide professional administrative and clerical support, answer phones, and maintain records.
  • Screen and check immunization records, provide information and referrals as needed, and refer participants to health and social service agencies.

Requirements:

  • 2 years of experience in healthcare, education, community, or social services.
  • Must be bilingual, Spanish.
  • State of Texas Driver's License.
  • High School Diploma or GED.
  • Knowledge of the Power of Influence principles and WIC program.

Application Process:

  • Skills Testing.
  • Drug Testing.
  • Background Check.


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