Bilingual Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.
Responsibilities:
- Handle inbound customer calls, emails, and chats in a professional and courteous manner
- Resolve customer complaints and issues in a timely and effective manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed customer satisfaction and retention targets
Requirements:
- Bilingual in English and Spanish (or other languages as required)
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to meet or exceed customer satisfaction and retention targets
What We Offer:
- Competitive salary and benefits package
- Opportunities for career advancement
- Training and development programs
- Recognition and rewards for outstanding performance
About Us:
ValorVIP is a leading provider of customer service and sales solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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