Bilingual Customer Service Representative

2 months ago


Dallas, Texas, United States ValorVIP Full time
Job Title: Bilingual Inbound Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.

Responsibilities:

  • Handle inbound customer calls, emails, and chats in a professional and courteous manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction and retention targets

Requirements:

  • Bilingual in English and Spanish (or other languages as required)
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to meet or exceed customer satisfaction and retention targets

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Training and development programs
  • Recognition and rewards for outstanding performance

About Us:

ValorVIP is a leading provider of customer service and sales solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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