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Branch Experience Manager

2 months ago

Madison, United States Avadian Credit Union Full time
Branch Experience Manager

Avadian Credit Union is seeking a highly skilled Branch Experience Manager to join our team. As a key member of our branch operations team, you will be responsible for guiding, overseeing, training, and evaluating the performance of branch staff.

Key Responsibilities:
  • Manage branch staff, including coaching, performance, and development.
  • Coach and train staff on Avadian's Sales Flow Model and ensure they maintain a thorough knowledge of all Avadian products and services.
  • Provide consistent communication to staff regarding 90-day action plans, goals, and objectives, secret shops, corporate initiatives, and training opportunities.
  • Assess staff members to evaluate training comprehension, sales flow model confidence, and operational efficiencies.
  • Work with management to develop, communicate, and implement branch sales goals and directives.
  • Monitor branch financial performance and work on weekends as needed.
  • Recruit for future staff and represent Avadian in the communities we serve.
Requirements:
  • Significant financial service and sales experience required.
  • Proactive in maintaining member satisfaction and meeting member needs.
  • Excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
  • Minimum three years of similar or related experience preferred.
  • College degree in business administration or related field preferred; or high school diploma with extensive managerial experience at a financial institution.

Avadian Credit Union is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and experienced professional looking for a new challenge, please submit your application.