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Warranty Claims Specialist

2 months ago

West Bend, Wisconsin, United States MANITOU EQUIPMENT AMERICA LLC Full time

Job Summary

As a Warranty Administrator at Manitou Equipment America LLC, you will play a critical role in ensuring the warranty treatment is aligned with the terms and conditions and Service Level Agreement is respected. You will be responsible for overseeing the processing, reporting, and satisfactory resolution of all warranty claims. This position requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities

• Receive and review technical warranty files from dealers and key account customers
• Enter, process, and review warranty claims for all products
• Ensure compliance with warranty conditions and deadlines
• Escalate malfunctions to the Area Service manager
• Provide warranty assistance and information to other departments and divisions
• Train and follow development to maintain skills in relation to the tools used

Requirements

• At least two years of experience working directly with customers and dealers
• Strong interpersonal skills, including attention to needs and ability to work in a team
• Proficiency in oral and written communication, with the ability to present to a group
• Proficiency with Google programs and company ERP software
• Goal-oriented and focused on continuous personal knowledge improvement
• Self-starter and proactive

What We Offer

• Opportunity to work with a leading manufacturer of equipment
• Competitive salary and benefits package
• Professional development opportunities
• Collaborative and dynamic work environment

How to Apply

Apply online at https://careers.manitou.com