Customer Engagement Associate

1 week ago

Minneapolis, Minnesota, United States Rich Products Full time

Customer Service Representative

Location: Plymouth, MN, US

Company Overview: Rich Products Corporation is a family-owned enterprise committed to creating opportunities through our diverse food offerings. Our extensive range includes cakes, icings, pizzas, appetizers, and specialty toppings, serving customers globally in homes, restaurants, and bakeries. We pride ourselves on providing not just exceptional products but also valuable insights to help our clients thrive in the competitive food industry.

Purpose of the Role:

The primary objective of this position is to assist the sales team in executing the sales strategy and promoting both company-branded and other products to achieve or surpass individual, division, and corporate profit targets through consistent engagement with existing clients.

Key Responsibilities:

  • Act as a direct representative of the company to customers and the public, maintaining ethical and reliable interactions.
  • Engage with customers regularly to accurately solicit and process orders in a timely manner.
  • Collaborate with current clients to ensure our products meet their expectations and address their current and future needs.
  • Provide customers with essential information regarding product features and promotions.
  • Maintain up-to-date knowledge of product offerings and availability.
  • Support the sales department by developing and maintaining tools for efficient pricing and order communication.
  • Manage order entry and coordinate product shipping and freight logistics.
  • Foster a collaborative environment by interacting positively with other departments to ensure customer satisfaction and relay any special requirements from clients.
  • Be adaptable and willing to assist in various areas of the company as required.

Qualifications:

  • Proven ability to build relationships and partner with clients to promote company products.
  • Strong skills in managing customer relations, including strategic planning, organizational skills, sales forecasting, and goal achievement.
  • Familiarity with company and competitor products.
  • Excellent communication skills, both verbal and written.
  • Proficient in problem-solving and creative thinking.
  • Ability to establish trust and maintain positive working relationships.
  • Competence in utilizing training materials effectively.
  • Capability to adapt quickly to changes in the work environment and industry.
  • Experience in a fast-paced environment with minimal supervision.
  • Proficiency in MS Office and willingness to learn new software applications.
  • Willingness to travel to client locations as necessary.

Education and Experience:

A minimum of a High School Diploma or equivalent is required, with a preference for an Associate's degree or equivalent experience in a related field. Experience in a food sales environment, particularly with perishables, is desirable.

Core Competencies:

  • Effective Communication
  • Customer Service Orientation
  • Dependability
  • Interpersonal Skills
  • Sales Support

Rich Products Corporation is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all applicants and employees.

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