Service Delivery Professional

3 days ago


Bedford, New Hampshire, United States Concord Group Insurance Full time
CUSTOMER SERVICE EXPERT

The Concord Group is seeking a highly skilled Customer Service Expert to provide exceptional service to our agency partners and policyholders. This role requires strong communication, interpersonal, and problem-solving skills.

Main Responsibilities:

  • Mentor and train junior team members
  • Provide accurate and timely information to agents and policyholders regarding policies, billing, and coverage
  • Handle an average of 35-45 inbound phone calls per day and be responsible for end-to-end call resolution
  • Respond to agency partners and policyholders through chats, emails, and telephone calls

Requirements:

  • High school diploma or equivalent required; undergraduate college degree strongly preferred
  • 2 years of property and casualty insurance experience or equivalent combination of education and work experience preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Dependable, reliable, and possess a positive attitude
  • Proficiency in Microsoft Office suite of products, including Word and Excel

Estimated Salary: $62,500 - $72,500 per year, based on industry standards and location

About Us: The Concord Group offers a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance. Our generous Paid Time Off Program includes vacation, personal, sick time, and holiday pay. We also offer a competitive 401(k) plan with company match.



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