Customer Service Representative

22 hours ago


Bedford, New Hampshire, United States Concord Group Insurance Full time

Concord Group Insurance: A Leading Provider of Property and Casualty Insurance

We are seeking a highly skilled Customer Service Representative II to join our team. This role offers a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance, as well as a generous Paid Time Off Program and competitive 401(k) plan with company match.

The ideal candidate will have a high school diploma or equivalent, with 2 years of property and casualty insurance experience or equivalent combination of education and work experience. They will be able to build rapport with agents, policyholders, and team members, possessing excellent communication, interpersonal, and problem-solving skills.

Key Responsibilities:

  • Act as a mentor and training partner to junior team members
  • Responsible for servicing agents and policyholders with information relating to policies, including bills, payments, coverage information, etc.
  • Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution
  • Respond to agency partners and policyholders through chats, emails, and telephone calls
  • Fulfillment of policy premium audits
  • Review policy documentation to ensure accurate delivery of information

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



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