Customer Service Credit Card Professional
5 days ago
Dedicated Customer Support Professional
Merchants Bank is seeking a detail-oriented and customer-focused individual to fill the role of Customer Service Credit Card Professional. As a key member of our team, you will be responsible for delivering exceptional customer experiences while maintaining the integrity of our credit card operations.
About the Position:
- You will be working closely with existing and potential credit card customers to resolve inquiries, applications, and account issues.
- You will review credit card applications and ensure compliance with bank policies.
- You will process reports and assist in rewards redemption.
- You will investigate lost cards, fraud claims, or disputes in a timely and professional manner.
- You will balance the portfolio to the general ledger and perform various check backs of reports.
Requirements:
- Excellent customer service skills to provide a positive experience for clients.
- Strong organizational and time management skills to manage multiple tasks efficiently.
- The ability to apply effective problem-solving techniques in serving customers.
- Good computer skills and the ability to grasp new procedures quickly.
- Multitasking capabilities to maintain accuracy while handling multiple tasks.
Work-Life Balance:
This full-time position is available Monday through Friday from 8am-5pm. The annual salary for this position is $45,000, offering a great work-life balance and opportunities for career growth in the financial industry.
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