Customer Service Credit Card Professional

5 days ago


Winona, Minnesota, United States Merchants Bank Full time

Dedicated Customer Support Professional

Merchants Bank is seeking a detail-oriented and customer-focused individual to fill the role of Customer Service Credit Card Professional. As a key member of our team, you will be responsible for delivering exceptional customer experiences while maintaining the integrity of our credit card operations.

About the Position:

  • You will be working closely with existing and potential credit card customers to resolve inquiries, applications, and account issues.
  • You will review credit card applications and ensure compliance with bank policies.
  • You will process reports and assist in rewards redemption.
  • You will investigate lost cards, fraud claims, or disputes in a timely and professional manner.
  • You will balance the portfolio to the general ledger and perform various check backs of reports.

Requirements:

  • Excellent customer service skills to provide a positive experience for clients.
  • Strong organizational and time management skills to manage multiple tasks efficiently.
  • The ability to apply effective problem-solving techniques in serving customers.
  • Good computer skills and the ability to grasp new procedures quickly.
  • Multitasking capabilities to maintain accuracy while handling multiple tasks.

Work-Life Balance:

This full-time position is available Monday through Friday from 8am-5pm. The annual salary for this position is $45,000, offering a great work-life balance and opportunities for career growth in the financial industry.



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