Financial Services Representative

1 week ago


Winona, Minnesota, United States Altra Federal Credit Union Full time

Are you passionate about delivering exceptional customer service and making a positive impact in people's financial lives? Altra Federal Credit Union is seeking a Part-time Member Service Representative I to join our team.

About the Role

This part-time role will be approximately 15-29 hours per week, Monday through Friday, between 8:00 a.m. and 5:00 p.m., and two to three Saturdays per month. You will be responsible for handling transactions, providing personalized service, and introducing members to cutting-edge features like ATM and electronic services.

Key Responsibilities
  • Deliver exceptional customer service, listen to members' needs, and solve issues with empathy
  • Promote innovative services, educate members on new offerings, and help them unlock the full potential of Altra's services
  • Safeguard member information, adhere to strict security standards, and regulatory requirements
  • Collaborate with team members across departments to solve challenges and maintain a positive and supportive environment
Requirements
  • A background in customer service, especially in finance, is highly preferred
  • Strong communication skills, with the ability to connect with members genuinely
  • Detail-oriented, professional, and tech-savvy, ready to help members with digital services
  • A high school diploma (or equivalent) and a commitment to ongoing learning
Benefits
  • Competitive starting rate of $17.00 per hour
  • Bilingual employees receive a $1.00/hour pay premium after completing and passing the language exam
  • Comprehensive benefits package, including medical, dental, vision coverage, group life insurance, and supplemental life insurance options
  • Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
  • Paid time off, volunteer time off, and your birthday off (paid)
  • Employee-only perks and discounts

We are an Equal Opportunity Employer and support diversity in the workplace. We invest in each other and work together to make a difference in the communities we serve and help people live their best life.



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