Claims Estimator

4 weeks ago


Jacksonville, Florida, United States Paul Davis Restoration, Inc. Full time
Job Title: Claims Estimator - Quality Assurance Specialist

Paul Davis Restoration, Inc. is seeking a highly skilled Claims Estimator - Quality Assurance Specialist to join our team. As a key member of our Quality Assurance team, you will be responsible for completing estimates and invoices as part of our FAST Program. Your primary focus will be on accuracy, speed, and customer service, ensuring that our franchisees meet Service Level Agreement requirements.

Key Responsibilities:
  • Write and finalize accurate and timely estimates following assignment review for documentation through our main technology platforms; XactAnalysis, Symbility, CMS (NextGear product), and other estimating/claim management platforms
  • Estimating for mitigation assignments, which include, but are not limited to: water, mold, tarping, board-up, and other emergency services. Requests for contents, fire mitigation, and reconstruction may also be received.
  • Communicate directly with franchisees and insurance carriers to ensure that Service Level Agreement requirements are being met
  • Coach franchises on opportunities to improve their estimating and documentation performance
  • Identify and communicate trends to Team Managers, Account Managers, and Regional Business Consultants
Requirements:
  • High School Diploma or GED
  • Bachelors Degree or equivalent experience in insurance claims or related field
  • 2 plus years experience with estimation principles for the insurance industry
Preferred Qualifications:
  • Experience serving in a customer service role
  • 5 plus years experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction

Paul Davis Restoration, Inc. is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.


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