Customer Experience Specialist at Charlotte County Airport

7 days ago


Punta Gorda, Florida, United States Charlotte County Airport Authority Full time
Job Description
As a Customer Experience Specialist at Charlotte County Airport, you will play a critical role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to provide personalized assistance to customers, ensuring that their needs are met promptly and efficiently.

Duties and Responsibilities
- Provide excellent customer service, responding to inquiries and resolving issues in a timely manner
- Coordinate with flight crews, passengers, and airport staff to ensure smooth operations
- Manage customer interactions, including phone calls, emails, and in-person conversations
- Collaborate with colleagues to maintain a clean and organized workspace

Requirements
- High school diploma or equivalent
- At least 1 year of experience in a customer-facing role, preferably in the aviation industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations

Benefits
This part-time position offers a competitive hourly rate, paid time off, and opportunities for professional growth and development.

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