Customer Experience Representative

3 weeks ago


Punta Gorda, Florida, United States Charlotte County Airport Authority Full time
About Us:
The Charlotte County Airport Authority is committed to providing world-class service to our customers. As a member of our team, you will play a vital role in delivering exceptional experiences that exceed expectations. Our comprehensive benefits package includes competitive compensation, opportunities for advancement, and a supportive work environment.

Job Description:

In this dynamic role, you will be responsible for providing superior customer service to flight crews, passengers, and tenants at Punta Gorda Airport (PGD). Your primary responsibilities will include:

  • Greeting and assisting customers with line service fuel requests, car rentals, hotel reservations, catering orders, and other ground support services.
  • Coordinating and dispatching fuel and servicing requests efficiently.
  • Communicating effectively with customers and colleagues using proper aviation terminology via radio communication.

Skills and Qualifications:
  • Excellent communication and interpersonal skills, with ability to multitask and prioritize tasks effectively.
  • Related aviation or customer service experience preferred.

Working Conditions:
  • Able to work rotating shifts, nights, weekends, and holidays.
  • Must be able to sit, stand, or walk for most of the day.

Estimated Salary Range:$13.65 - $18.00 per hour.

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