Luxury Sales and Marketing Specialist
4 days ago
Job Summary: We are seeking a highly skilled Luxury Sales and Marketing Specialist to join our team at The Ritz-Carlton. As a key member of our Sales & Marketing department, you will be responsible for promoting brand awareness and driving revenue growth through exceptional sales techniques and customer service.
About the Role:
- Perform general office duties to support Sales & Marketing functions, including filing, sending emails, typing, faxing, and copying.
- Prepare sales-related documents, such as proposals, contracts, and banquet event orders, to maximize revenue while maintaining existing guest loyalty.
- Promote awareness of brand image internally and externally, highlighting the luxury services and amenities offered by The Ritz-Carlton.
- Gather materials and assemble information packages, including brochures and promotional materials, to showcase our offerings to potential clients.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Enter, retrieve, reconcile, and verify information in software involved in the sales process, ensuring accuracy and efficiency.
- Answer guest questions about property facilities and services, providing clear and concise information about hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
- Serve as the point of contact for clients, communicating with them by phone and email to respond to questions and requests, and ensuring a high level of customer satisfaction.
- Foster positive working relationships with colleagues, supporting the team to reach common goals and exceeding expectations.
Requirements:
- High school diploma or equivalent required; related work experience preferred.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- Proven sales and marketing skills, with experience in promoting luxury brands and services.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Strong organizational and time management skills, with attention to detail and accuracy.
Benefits:
- $24.40 per hour.
- Health care benefits.
- Flexible spending accounts.
- 401(k) plan.
- Earned paid time off and/or sick leave.
- Life insurance.
- Disability coverage.
- Other life and work wellness benefits.
About Marriott International: At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Our company considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law. Join us in creating experiences so exceptional that long after a guest stays with us, the experience stays with them.
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