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Technical Program Manager, Engineering Operations Specialist

2 months ago


Woburn, Massachusetts, United States Symbotic Full time
About the Role

We are seeking an experienced Technical Program Manager to join our Engineering Operations team at Symbotic. As a key member of our team, you will be responsible for overseeing and managing complex, multi-disciplinary projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning.

Key Responsibilities
  • Monitor and manage workload for large division within Symbotic engineering, working daily with engineering leadership (CTO, SVP, VP).
  • Define, track, and prioritize team sprints, ensuring compliance of work tickets and development process; manage and report to leadership team KPIs and overall execution.
  • Oversee change management implementation for teams, quality of test execution, and readiness for deployment to production.
  • Lead the post-production audit to validate system deliverable performance against technical requirements and production site metrics.
  • Coordinate with team on root-cause investigations and corrective action implementation for issues and problems incurred in production or that cause site downtime.
  • Work with team leads to drive issues to closure and coordinate adoption of new features and development updates.
  • Ensure all Jira tickets are prioritized, driven, and closed with clear actions, owners, and dates.
  • Identify technical issues that could affect the program success and help the team navigate them.
  • Facilitate cross-functional meetings and regularly communicate initiative status to teams and senior management.
  • Work closely with engineering managers and leads, product managers/owners, to ensure rapid execution and on-time, high-quality delivery for the system.
  • Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership with cross-functional teams.
  • Ensure rapid execution and on-time, high-quality delivery of complex programs.
  • Interact with and motivate talented engineering teams across multiple locations, harnessing their high energy to deliver high-quality products.
  • Continuously challenge and improve our internal processes to find efficiencies.
  • Continuously challenge and improve our way of working by implementing new standards, processes, and procedures that streamline interactions and communication across teams.
Requirements
  • 8+ years of experience, with 5+ years of technical project management experience.
  • Minimum of a Bachelor's degree in engineering.
  • Demonstrated leadership experience coordinating technical development across large engineering organization (50+ persons teams).
  • Proficient in analyzing data and reporting key results at executive level.
  • Technical background in robotics, automation technology, automated warehouse/DC systems, mobile robots/perception/AI, software engineering, IT, hardware engineering, industrial controls.
  • Highly experienced with full product development lifecycle from inception through delivery and service support to customer.
  • Industry experience with project management, data, and visualization tools (e.g., Jira, Tableau, Qlik).
  • High potential engineering lead: fast learner, key contributor, strong work ethic, high energy, and potential to take on increased scope of engineering management responsibility.
  • Experience using Jira, organizing, and writing tickets.
  • Experience writing SQL queries.
  • Experience facilitating dynamic meetings, coordinating among high-energy participants, and directing towards productive results.
  • Excellent written and verbal communication skills, ability to clearly articulate program information to any level of the company.
  • Ability to effectively present and drive program deliverables to CTO and staff.
  • Experience with agile methodologies.
  • Experience with problem-solving methodologies.
  • Experience defining releases, identifying risks, and controlling scope.
  • Experience with using metrics and data analysis to support or drive the right or most beneficial process improvements.
  • Proven ability to work in a fast-paced environment, willingness to adapt to change, and proceed on decisions made with varying levels of uncertainty.
  • Ability to build and manage cross-functional relationships.
  • Advanced degree in related engineering or business management fields is a plus.
  • Experience with industrial/robotic automation is a plus.
  • Experience with high-tech manufacturing is a plus.
  • Experience with rapid growth companies is a plus.
  • PMP Certification is a plus.