Customer Service Associate
2 weeks ago
Benefits Include:
- 401(k) Plan
- 401(k) Matching Contributions
- Dental Coverage
- Health Insurance
- Paid Time Off
GeoVista Federal Credit Union is seeking a dedicated customer service associate to enhance our member experience.
The primary objective of this role is to deliver outstanding service to our members while executing transactions on the teller line.
Key Responsibilities:
- Process various financial transactions such as deposits, withdrawals, check cashing, loan payments, and issuing money orders.
- Conduct member account maintenance tasks.
- Understand and adhere to Credit Union policies and procedures to ensure security and effectively address member inquiries and concerns.
- Maintain accurate balancing records in compliance with teller standards.
- Engage with members to assess their financial needs and promote Credit Union products and services.
- Deliver exceptional service in all member interactions.
- Perform additional duties as required.
Strong problem-solving abilities, along with the flexibility to assist at different branches as needed. The role requires the ability to sit or stand for extended periods.
Qualifications:
- High school diploma or equivalent.
- At least 1 year of experience in a financial or retail sales environment involving cash handling and customer service.
- Attention to detail and proficiency in basic math and number sequencing.
- Demonstrated judgment in verifying identities, accounts, checks, and currency.
- Effective communication skills with members and colleagues at all levels, both written and verbal.
- Familiarity with Microsoft Word, Excel, and PowerPoint.
- Commitment to confidentiality and professionalism.
- Salary commensurate with experience.
- Ability to pass a background check.
GeoVista Federal Credit Union is an equal opportunity employer.
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