Field Service Manager

3 days ago

Stone Mountain, Georgia, United States Valet Living Full time
Job Title: Field Service Manager

At Valet Living, we are seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for overseeing and supporting field service operations in an assigned territory consisting of approximately 20-40 apartment communities.

Key Responsibilities:
  • Manage projects for requested services of approximately 20-40 apartment communities as needed and assigned
  • Identify, select, and onboard qualified independent contractors to build a bench in advance of capacity
  • Update, distribute, and ensure the daily schedule needs are being managed and completed in a timely and satisfactory manner
  • Coordinate with apartment community staff and independent contractors to meet client expectations
  • Walk jobsites to ensure service compliance to customer requirements, leveraging Field Service team members where possible
  • Ensure proper safety protocols and procedures are being met
  • Ensure client satisfaction through promptly and effectively addressing questions or concerns
  • Takes initiative and applies critical thinking skills to forecast/solve problems and drive results when anticipating independent contractor shortages, or when the independent contractors are not meeting the Client's standard of work
  • Create and maintain cooperative working relationships and frequent communication with property staff and branch staff through daily site visits and timely response to questions and concerns
  • Educate property staff on any/all new service offerings from Valet Living
  • Comply with and train on all safety policies and procedures, reporting all safety incidents in a thorough and timely manner using Process Map
  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed
  • Keep accurate client interaction records
  • Be attentive and mindful to property needs, contractor capacity, and our service offerings, work closely with the Account Management Team to sell and bid all services to meet Branch financial goals
  • New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management
  • Provide community managers with updates/progress with job task(s) completions
  • Minimum bi-weekly visits per month for existing clients to build rapport
  • Perform other duties, as assigned
Requirements:
  • High school diploma or GED equivalent required, AA degree or higher preferred
  • Minimum of 5 years of proven success in a field services management role
  • Multi-location management of construction and/or field services with a dispersed workforce highly preferred
  • Customer service, and prior people management experience preferred
  • Proposal building and sales experience preferred
  • Bilingual (English / Spanish) required
  • Excellent project management skills, including the planning, coordination, and delivery of service work
  • Detail oriented, highly organized, and exercises strong time-management
  • Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
  • Must have a commitment to service excellence with a friendly and positive attitude
  • Strong organizational skills, and ability to multi-task
  • Able to work with cross-functional teams within the organization
  • Ability to make sound operations decisions quickly and under pressure
  • Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and independent contractors to fulfil the completion of service orders
  • Ability to adapt to technology platforms
  • Proficiency in MS Word, Outlook, SalesForce.com, Excel and PowerPoint
  • Excellent work ethic, integrity, and sense of accountability
  • Ability to manage stress and adapt to changing environment, comfortable with complexity
  • Ability to perform effectively in environments with frequent workload changes and competing demands
Physical Requirements and Special Conditions of Employment:
  • Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
  • Ability to lift up to 50 pounds
  • Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
  • Ability to work outdoors and be exposed to hot and cold temperatures
  • Valid driver license and good driving record
  • Flexibility to be available during irregular hours depending on business needs
Benefits:
  • Health coverage for you and your family through medical, dental, vision plans
  • Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
  • 401k Savings Plan with matching company contribution
  • Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
  • Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
  • Referral bonus program (up to $2,500 for each referral hired)
  • Pet insurance plan options
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • Associate and family assistance program
  • Associate Relief Fund
  • Associate discount program
  • Rewards and Recognition program
  • Free access to Torch Fitness (virtual program and events)

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