Account Management Professional
1 month ago
Rewards Network is seeking a talented Client Services Specialist to join our team. This role is responsible for providing top-notch service to our clients by handling inbound support requests and providing proactive outreach to our non-managed account portfolio.
In this role, you will:
- Handle high-volume of inbound support requests from merchants, providing timely and effective resolutions
- Use Salesforce.com to record activity, investigate issues, manage open cases, and coordinate with other teams to resolve customer issues
- Maintain high levels of client satisfaction through excellent service
Key Performance Indicators (KPIs)
- Client Satisfaction Scores (CSAT) on servicing interactions
- Completion of outreach tasks for accounts
- Resolution times and volume of resolutions for inbound support requests
Benefits
- Competitive salary range: $50,000 - $65,000 per year, depending on experience and qualifications
- Comprehensive benefits package, including paid time off, company holidays, dining reimbursement, 401(k) plan with company match, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefit program, accident, critical illness, and hospital indemnity insurance plans, short-term and long-term disability, company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance, and employee life assistance program
- Hybrid working space in our state-of-the-art office downtown located near public transportation
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