Customer Service Experience Leader
4 days ago
**Exceptional Guest Experiences through Effective Front Office Management**
We are seeking a highly skilled and experienced Front Office Manager to join our team at The Historic Davenport Hotel. As a leader in our operations, you will be responsible for overseeing front desk operations, ensuring top-notch customer service, and maintaining a skilled and motivated workforce.
Responsibilities and Requirements:- Oversee daily front desk operations, including customer service, reservations, and room assignments.
- Maintain accurate records, reports, and data analysis to inform business decisions.
**Requirements and Qualifications:**
- A minimum of 2 years of experience in hotel front desk management/supervisory operations or a related field.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Fluency in English, both written and spoken.
- Proficiency in hotel management software and Microsoft Office.
- Attention to detail and ability to multitask effectively.
- A customer service-oriented mindset, with a commitment to delivering exceptional guest experiences.
- A competitive salary range of $60,000 - $65,000 per year.
- Three tiers of medical coverage, dental, and vision insurance.
- 24/7 Teledoc service, pet insurance, and hotel discounts.
- Tuition reimbursement, paid time off (vacation, sick, bereavement, and holidays), and a 401K match.
**About Our Company:**
The Historic Davenport Hotel, Autograph Collection, is an award-winning hospitality management company that offers a unique blend of entrepreneurship and large-company resources. We operate hotels, restaurants, and entertainment venues across the US, and we are committed to delivering exceptional guest experiences.
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