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Vacation Rental Operations Assistant

2 months ago

Honolulu, Hawaii, United States Hawaii Americana Realty Full time
Job Overview

We are looking for a dedicated full-time Vacation Rental Operations Assistant to support our vibrant team at Hawaii Americana Realty. This position presents an excellent opportunity to engage in the dynamic vacation rental sector, assisting our Property Manager in the daily management of our rental properties. We prioritize our employees' well-being by offering competitive benefits, including paid time off and comprehensive healthcare coverage.

Key Responsibilities:

  • Assist the Property Manager in overseeing a selection of vacation rental properties to guarantee efficient operations and outstanding guest satisfaction.
  • Facilitate communication with property owners, guests, and service providers to ensure prompt handling of inquiries and maintenance issues.
  • Perform property evaluations to confirm cleanliness, functionality, and compliance with company standards.
  • Support promotional efforts aimed at optimizing property occupancy and revenue generation.
  • Manage guest check-in and check-out processes, ensuring a welcoming and seamless experience.
  • Respond to guest inquiries and concerns in a timely and professional manner to enhance satisfaction.
  • Maintain precise records of property inventory, maintenance schedules, and financial transactions.
  • Efficiently coordinate housekeeping and maintenance teams to deliver high-quality service.
  • Monitor and address online reviews and guest feedback to resolve issues effectively.

Qualifications:

  • Prior experience in property management, hospitality, or customer service is advantageous.
  • Exceptional communication and interpersonal skills for effective interaction with guests and colleagues.
  • Strong organizational abilities, attention to detail, and capacity to manage multiple tasks in a fast-paced environment.
  • Familiarity with property management software and relevant tools.
  • Understanding of vacation rental industry practices and local market dynamics is beneficial.
  • Ability to work autonomously and collaboratively with a proactive problem-solving approach.
  • Willingness to work weekends as part of a standard 40-hour work week.
  • If you are enthusiastic about providing remarkable guest experiences, possess excellent organizational skills, and excel in a fast-paced setting, we invite you to consider this rewarding opportunity.

Benefits:

Attractive salary with paid time off
Healthcare benefits
Opportunities for professional development
Supportive work environment