Customer Service Ambassador

3 days ago


College Park, Maryland, United States Reginald Belcher - State Farm Agent Full time

As a Customer Service Ambassador with Reginald Belcher - State Farm Agent, you will be at the forefront of delivering exceptional client experiences. Your attention to detail and customer service skills make you an ideal fit for this role.

About the Role

This is a dynamic opportunity where you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities
  • Establish strong relationships with customers and follow up with them as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused review process to educate customers about insurance options.
  • Exemplary communication is key to efficiently meeting customer needs while promoting business development.
Qualifications
  • Dedicated to customer service and relationship building.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills are essential to assist customers and coordinate with other team members.
  • Proactive problem-solving is crucial in this role.
Compensation

Hourly pay plus commission/bonus, providing opportunities for growth and advancement within the office.

Benefits
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

The estimated salary range for this position is $40,000 - $60,000 per year, depending on experience and location.



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