Order Fulfillment Coordinator

4 weeks ago


Mount Angel, Oregon, United States Highland Laboratories Full time
Role Overview

We are seeking an experienced Order Fulfillment Coordinator to join our team at Highland Laboratories Inc.

Salary: $55,000 - $75,000 per annum based on location and experience.

The ideal candidate will have a strong background in customer service, key account management, or order management within the nutraceutical, dietary supplement, or related contract manufacturing industries.

Job Responsibilities

  • Order Processing: Own the order lifecycle process, processing and tracking customer orders with precision, ensuring every detail is accurate and communicated across our internal systems.
  • Customer Communication: Provide regular and transparent updates on order statuses, addressing potential issues before they arise to keep our customers informed and satisfied.
  • Cross-Functional Collaboration: Work cross-functionally with departments like production, logistics, and quality control to find solutions and ensure timely order fulfillment.

Required Skills and Qualifications

  • Industry Expertise: 4-5 years of experience in customer service, key account management, or order management within the nutraceutical, dietary supplement, or related contract manufacturing industries.
  • Tech Proficiency: Proficiency in CRM systems and order management software (SAP experience is a plus).
  • Attention to Detail: Exceptional attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
  • Problem-Solving Mindset: A proactive mindset for resolving issues and anticipating customer needs.


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