Commercial Truck Service Manager
7 days ago
At Vanguard Truck Centers, we prioritize investing in our employees as they are our greatest assets. We seek individuals who embody a strong work ethic and team-oriented attitude.
Mission:
To consistently meet or exceed customer expectations while pursuing profitable growth.
Values:
- To uphold our integrity at all times
- To foster innovation and challenge the status quo
- To develop our people to reach their full potential
- To strive for excellence in everything we do
The Company:
Vanguard Truck Centers is a leading provider of commercial truck services across the United States. Our diverse range of products and services allows us to cater to various industries nationwide.
We offer a dynamic work environment with opportunities for career advancement and professional growth.
BENEFITS:
- A competitive salary ranging from $55,000 to $75,000 per year, depending on location and experience
- A 401(k) plan with employer matching after 3 months of employment
- Medical, dental, and vision insurance
- Employer-paid short-term disability and basic life insurance
- Optional life and long-term disability insurance
- A Flexible Spending Account for healthcare and childcare expenses
- A Paid Time Off program for relaxation and rejuvenation
RESPONSIBILITIES:
- Adhere to established processes and procedures to ensure efficiency and quality
- Initiate customer repairs using the Certified Uptime Center process (JPRO)
- Monitor repair progress from initiation to completion
- Cultivate effective communication with customers, including diagnosis, estimates, and repair approvals
- Coordinate internal communications to ensure seamless repair events
- Capitalizing on upsell opportunities to drive service sales
- Review Repair Orders prior to closure to guarantee accuracy and alignment with time and price estimates
- Raise awareness about the Customer Experience Management survey (CEM)
- Daily review of open repair orders with the Service Manager during the daily RO close process
- Pursue developmental training paths and engage in teamwork environments
- Maintain high standards of customer service and adhere to Vanguard's customer service guidelines
- Participate in Service Department meetings and assist with workflow management
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