Commercial Truck Service Manager

7 days ago


Charlotte, North Carolina, United States Vanguard Truck Centers Full time

At Vanguard Truck Centers, we prioritize investing in our employees as they are our greatest assets. We seek individuals who embody a strong work ethic and team-oriented attitude.

Mission:

To consistently meet or exceed customer expectations while pursuing profitable growth.

Values:

  • To uphold our integrity at all times
  • To foster innovation and challenge the status quo
  • To develop our people to reach their full potential
  • To strive for excellence in everything we do

The Company:

Vanguard Truck Centers is a leading provider of commercial truck services across the United States. Our diverse range of products and services allows us to cater to various industries nationwide.

We offer a dynamic work environment with opportunities for career advancement and professional growth.

BENEFITS:

  • A competitive salary ranging from $55,000 to $75,000 per year, depending on location and experience
  • A 401(k) plan with employer matching after 3 months of employment
  • Medical, dental, and vision insurance
  • Employer-paid short-term disability and basic life insurance
  • Optional life and long-term disability insurance
  • A Flexible Spending Account for healthcare and childcare expenses
  • A Paid Time Off program for relaxation and rejuvenation

RESPONSIBILITIES:

  1. Adhere to established processes and procedures to ensure efficiency and quality
  2. Initiate customer repairs using the Certified Uptime Center process (JPRO)
  3. Monitor repair progress from initiation to completion
  4. Cultivate effective communication with customers, including diagnosis, estimates, and repair approvals
  5. Coordinate internal communications to ensure seamless repair events
  6. Capitalizing on upsell opportunities to drive service sales
  7. Review Repair Orders prior to closure to guarantee accuracy and alignment with time and price estimates
  8. Raise awareness about the Customer Experience Management survey (CEM)
  9. Daily review of open repair orders with the Service Manager during the daily RO close process
  10. Pursue developmental training paths and engage in teamwork environments
  11. Maintain high standards of customer service and adhere to Vanguard's customer service guidelines
  12. Participate in Service Department meetings and assist with workflow management


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