Access Services Coordinator

4 days ago


Granite City, Illinois, United States Chestnut Health Systems Full time
Job Title: Access Services Coordinator

Chestnut Health Systems is a leader in providing high-quality health and human services in underserved communities. We are seeking an experienced Access Services Coordinator to join our team.

About the Role:
This rewarding opportunity involves facilitating access to mental health and substance use services, with a focus on delivering trauma-informed, fully integrated care. As an Access Services Coordinator, you will be based in Granite City and will play a crucial role in scheduling appointments, verifying insurance coverage, and maintaining exceptional customer service standards.

Responsibilities:
• Answer incoming calls from consumers and respond to their inquiries
• Screen consumers for eligibility and conduct clinical screenings as needed
• Schedule appointments and maintain accurate records of consumer interactions
• Verify insurance coverage and ensure that necessary information is up-to-date
• Maintain a high standard of customer service and resolve any issues that may arise during interactions with consumers

Requirements:
• A minimum of a high school diploma or equivalent is required, along with at least 10 years of experience in admissions, scheduling, or screening
• Excellent telephone skills, effective problem-solving skills, and proficiency in keyboarding and data entry are essential for this role
• Strong communication and interpersonal skills are necessary for building positive relationships with consumers and colleagues alike
• Proficiency in related administrative software and systems is highly desirable

About Chestnut Health Systems:
Chestnut Health Systems is committed to building a diverse and inclusive workplace. We welcome applications from qualified individuals with recovery experience. Our employees live our mission of making a difference in the lives of those we serve. We offer a new salary structure and robust benefits, including comprehensive medical, dental, and vision coverage, as well as a generous retirement plan. We are proud to be an Equal Employment Opportunity employer, dedicated to creating an environment where all employees feel valued, respected, and supported.

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