Public Services Coordinator
3 weeks ago
About the Job
We are seeking a dedicated and detail-oriented individual to join our team as a Clerical Support Specialist. This role involves providing excellent customer service to participants, performing various clerical duties, and maintaining confidential information.
Responsibilities
- Greets participants and visitors in a friendly and helpful manner, determining the purpose of their visit and directing them accordingly.
- Takes phone calls in a professional tone, referring inquiries to the appropriate person.
- Prescreens applicants to obtain basic demographic data.
- Interviews participants, determines eligibility, and enters necessary information into the computer system.
- Offers additional services and programs to participants as needed.
- Assigns WIC EBT cards and loads benefits as required.
- Scans relevant forms into IWIC.
- Ensures compliance with NVRA requirements.
- Resolves any potential dual enrollments as applicable.
General Support Duties
- Distributes paperwork to participants upon check-in.
- Maintains an organized filing system for participant records.
- Manages supplies and notifies the supervisor when restocking is necessary.
- Reviews billing forms for accuracy.
Record Keeping and Documentation
- Performs Beginning of Day (BOD) and End of Day (EOD) procedures as assigned.
- Completes vendor-compliant forms as needed and submits to the supervisor.
- Maintains security of office property, including computers, WIC EBT stock, and I.D. cards.
- Mails Motor Voter applications on Mondays.
- Extracts five-year-old information from family files.
Benefits and Salary
The estimated annual salary for this position is $48,000 - $65,000, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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