Team Leader

1 week ago

Carthage, Texas, United States Taco Bell Full time
Position Overview: As a Team Leader, you will oversee the effective functioning of both the service area and kitchen operations.

Essential Qualifications, Skills, and Attributes:
  1. Preferred completion of some high school coursework.
  2. Must maintain a clean, tidy, and professional appearance.
  3. Comprehensive understanding of food preparation, register operation, and employee management procedures is essential.
  4. Strong interpersonal communication skills are necessary for collaboration with team members and interaction with customers.
  5. Good auditory skills are required to effectively communicate with customers and team members, especially in drive-through scenarios.
  6. Visual acuity is important for monitoring store activities and safely operating kitchen equipment.
  7. Integrity and honesty are paramount.
  8. Assertiveness and a proactive approach are necessary, balanced with courteous behavior.
  9. Ability to follow both verbal and written instructions, including recipe comprehension.
  10. Attention to detail, ability to manage stress, and maintaining composure in challenging situations are crucial.
  11. Teamwork is essential, with a focus on minimizing disruptions to customers and colleagues.
  12. Physical stamina to stand, walk, lift up to 50 lbs., and bend for the majority of the shift is required.
  13. Manual dexterity is needed to work efficiently and accurately during peak times.
  14. Collaboration with team members to ensure consistent customer satisfaction through high standards of quality, service, and cleanliness is expected.
Core Responsibilities:
  1. Ensure customer satisfaction through prompt, efficient service and high-quality products.
  2. Uphold excellence in quality, service, and cleanliness.
  3. Deliver consistent portion sizes for all products.
  4. Foster a positive and collaborative environment among staff and customers.
  5. Maintain proficiency in the operation of all equipment and processes.
  6. Adhere to all safety protocols, policies, and procedures.
Training and Development: This role typically operates under close supervision, with guidance available for complex issues or tasks. Frequent customer interaction is a key component of the position.

Decision-Making Responsibilities: The ability to observe, identify, and respond swiftly to various situations is essential. Prioritizing tasks and responding promptly to the needs of customers and the work environment is critical.

Work Environment: The work area may experience extreme temperatures and elevated noise levels at times. There may be periods where food or drink is not permitted during busy service times.

Impact of Errors: Mistakes can lead to employee injuries, customer dissatisfaction, revenue loss, or equipment damage.

Key Duties:
  1. Efficiently prepare customer orders according to specifications while ensuring the highest quality.
  2. Collaborate with team members to guarantee consistent customer satisfaction through exceptional quality, service, and cleanliness.
  3. Manage workload effectively, prioritizing customer service, followed by maintaining the dining area and workspaces.
  4. Operate all kitchen equipment competently.
  5. Engage with customers in a friendly and respectful manner whenever possible.
  6. Supervise team members working in both the service area and kitchen.
  7. Report any necessary repairs for equipment or facilities to the maintenance team.

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