Optometrist Leader

The Optometrist Leader is the key business owner within the marketplace and organization, responsible for delivering the brand promise through key steps in the patient/customer journey, superior patient experience, and the organization's key performance metrics. Ensures all patients receive the highest quality Optometric care.

• Strategic Leadership: Creates a compelling vision for the future, develops clear goals and operating plans, and ensures executional excellence and winning results in partnership with Regional and Store Manager(s).
• Performance Management: Sets and communicates clear objectives and expectations, demonstrates commitment to exceed results through strong competency in KPI management and high accountability.
• Community Engagement: Ensures LensCrafters is known as the leading optical provider within the community.
• Stakeholder Management: Operates as a stakeholder to all within the organization and local market.
• Patient-Centric Focus: Places the patient/customer at the center focus and delivers excellent service.
• Results-Driven: Strives to exceed expectations on all KPIs.
• Team Leadership: Leads/Manages the team in providing unsurpassed Patient Service Excellence.
• Visual Lifestyle Needs: Addresses all patient/customer visual lifestyle needs.
• Patient Relationship Building: Builds patients/customers for life and becomes their sole family practitioner.
• Effective Communication: Listens carefully to patients/customers' questions or concerns.
• Service Delivery: Provides a summary of patient/customer overall eye health.
• Protocol Compliance: Conducts service in accordance with protocol and accepted standard of care.
• Positive Doctor-Patient Relationship: Establishes a positive Doctor/Patient relationship.
• Technology Utilization: Utilizes and leverages all technology to deliver unsurpassed patient/customer experience.
• Communication with Associates: Demonstrates effective communication with all office and store associates to ensure a seamless patient experience and transition.
• Office Quality Systems: Ensures office quality systems are maintained.
• Licensure and Continuing Education: Maintains State Licensure and practices to the full scope of that license; maintains continuing education requirements.
• Training and Development: Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Performance Feedback: Delivers feedback in a timely manner to all associates. Confronts problem performers directly and without delay; practices performance management.
• Culture Creation: Creates a positive culture linked to corporate vision and values.
• Store Huddles: Engages and leads effective store huddles.
• Chart Audits: Conducts chart audits with Associate Optometrist.
• Talent Acquisition: Recruits, interviews, and selects high-caliber success-oriented talent, creates talent pipeline for succession planning.
• Staffing Management: Forecasts staffing needs based on available information and assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic and patient demand.
• Company Policies and Procedures: Adheres to company policies and procedures and acknowledges receipt of physical inventory.
• Office Appearance: Takes pride in the appearance of the office and ensures visual displays are in accordance with Company provided guidelines.
• Safe Working Environment: Maintains a safe working environment for all.

• Doctor of Optometry
• Leadership/Management Skills
• Knowledge of Current Optometric Technology and Practices
• Developed Communication Skills, Both Verbal and Written
• Strong Problem-Solving and Critical Thinking Skills
• Organization and Time Management Skills
• Knowledge of Sound Business Management Practices