Part-Time Member Experience Specialist

1 month ago


Philadelphia, Pennsylvania, United States American Heritage Credit Union Full time
Job Opportunity

At American Heritage Credit Union, we are seeking a highly skilled Part-Time Member Experience Advisor to join our team at our Rhawn Street branch.

This role is responsible for providing exceptional service to members, clients, and associates, enhancing the overall member experience. The ideal candidate will proactively engage existing and prospective members with their financial needs using a consultative approach.

Key Responsibilities
  • Process account-related requests, including opening basic consumer accounts and performing file maintenance.
  • Process basic consumer loan-related requests, such as signature and credit card applications, and file maintenance.
  • Utilize sales tracking systems and member data warehouse programs to analyze members' engagement and offer solutions tailored to their current and future life stages.
  • Connect members to our Subject Matter Experts via SmartOffice/VANA technology for specialized financial assistance.
Requirements
  • One to three years of similar or related experience.
  • A high school education or GED.
  • Part-Time position (averaging 27 hours per week).
  • Availability for morning, evening, weekday, and Saturday hours.
  • FICEP certification preferred.

We offer a competitive rate commensurate with experience and an extensive benefits package, including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We strive to maintain a professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V



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