Customer Service Representative

3 days ago


South Jordan, Utah, United States Hired by Matrix Full time
Job Description

Hired by Matrix is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service via live chat, ensuring a seamless and efficient experience for our clients.

You will work closely with our internal teams to resolve technical issues, provide accurate documentation, and maintain a positive relationship with our clients. If you have excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer service, we want to hear from you

Key Responsibilities:

  • Deliver exceptional customer service via live chat.
  • Resolve technical issues related to enterprise software and hardware.
  • Maintain accurate documentation of customer interactions.
  • Work effectively in a fast-paced environment with multiple chats concurrently.

Requirements:

  • Diploma in Business Administration or related field.
  • 2-5 years of experience in customer service or technical support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic environment with changing priorities.

Estimated Salary: $50,000 - $65,000 per year.

Location: Remote (flexible working hours).



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