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Branch Operations Director

2 months ago

Marquand, Missouri, United States Alsco External Full time
Job Summary:

The Branch Operations Director directs, manages, and optimizes a branch production facility's overall operations and financial performance (P&L). Reports to the Regional Manager. This branch is brand new, highly automated with state-of-the-art equipment.

Key Responsibilities:
  • Directs and Manages Branch Operations: Oversees the day-to-day activities of the branch, ensuring seamless execution of production, quality control, and customer service.
  • Optimizes Financial Performance: Analyzes financial metrics to identify areas for improvement and implements strategies to increase revenue and reduce costs.
  • Leads and Develops Team Members: Empowers and motivates team members to achieve their full potential, providing coaching, training, and development opportunities to drive growth and profitability.
  • Ensures High-Quality Customer Service: Fosters a customer-centric culture, ensuring exceptional service quality and satisfaction.
  • Manages Administrative Functions: Oversees the execution of administrative tasks, including HR, finance, and facilities management.
  • Develops and Implements Policies and Procedures: Establishes and maintains policies and procedures to guide branch operations, ensuring productivity, quality, and cost efficiency.
  • Collects and Analyzes Operational Metrics: Tracks and analyzes key performance indicators to inform business decisions and drive improvement.
  • Supports Continuous Improvement Initiatives: Collaborates with cross-functional teams to identify and implement process improvements, driving efficiency and effectiveness.
  • Ensures Plant Safety and Security: Develops and implements robust safety and security protocols to protect employees, customers, and assets.
  • May Lead Labor Relations Negotiations: Engages with union leadership to negotiate collective bargaining agreements and resolve labor-related issues.
Requirements:
  • Exceptional Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams.
  • Strong Business Acumen: Demonstrated understanding of business operations, finance, and customer service principles.
  • Excellent Communication and Interpersonal Skills: Superior verbal and written communication skills, with the ability to build strong relationships with employees, customers, and stakeholders.
  • Experience in Industrial Laundry or Linen Supply Industry: 5+ years of managerial experience in the industrial laundry or linen supply industry, with a proven track record of success.
  • Education: Bachelor's degree in management, engineering, finance, or equivalent.