Operations Director

2 months ago

Marquand, Missouri, United States Alsco External Full time
Job Summary:

The Operations Director directs, manages, and optimizes a branch production facility's overall operations and financial performance (P&L). This role reports to the Regional Manager.

Key Responsibilities:

  • Directs multi-functional plant teams including customer service, plant and equipment maintenance, production, quality assurance, and human resources.
  • Ensures high levels of service quality and customer satisfaction.
  • Responsible for employee development to fuel the branch's growth and profitability by assessing needs, providing growth opportunities, setting clear goals, encouraging continuous learning, supporting career advancement, and fostering a team-oriented environment.
  • Ensures that all required administrative functions are performed in accordance with policy and in a timely manner.
  • Sets policies and procedures that guide branch operations' productivity, quality, and cost efficiency.
  • Collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals.
  • Supports the development and deployment of processing practices focused on quality and continuous improvement.
  • Ensures robust plant safety and security, auditing, and training procedures are implemented to meet OSHA and other required regulations.
  • May lead labor relations negotiations and engage with union leadership involving branch operations.
  • Ensures the execution of various projects as assigned by upper management.

Requirements:

  • Demonstrate exceptional skills in the areas of production, sales, service, preferably within the industrial laundry or linen supply industries.
  • 5+ years of managerial experience.
  • Show excellent verbal and written communication skills in English, and superior organizational skills.
  • Possess a proven ability to lead, motivate and develop staff.
  • Exhibit a strong commitment to superior customer service and business growth.
  • Display enthusiasm and exceptional interpersonal skills.
  • Successful experience dealing with unions and labor relations preferred.
  • Have a valid driver's license and maintain a driving record free of chargeable accidents, speeding, safety or other violations.

Education:

Bachelor's degree in management, engineering, finance or equivalent preferred.

Physical Requirements:

Standing, sitting, walking, stooping, driving, grasping, moving equipment, pushing, pulling, reading, speaking, hearing, and lifting up to 30 lbs.

Environmental Conditions:

General office environment, vehicles on public roads, customer locations, areas of a typical industrial laundry facility.

Travel Requirements:

Regularly, driving by vehicle within a designated branch territory. Occasional travel by plane.

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