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Senior Vice President, Store Launch Operations

2 months ago

Burlington, New Jersey, United States Burlington Full time

Location: Burlington, NJ

Overview:

Position Summary:

The Senior Vice President of Store Launch Operations is crucial in driving Burlington's ambitious growth strategy. With a target of opening 100 new locations each year, this role requires a forward-thinking leader capable of managing approximately 140 new store openings annually, including relocations and closures. You will be instrumental in overseeing our comprehensive pre-opening processes, collaborating with various departments such as construction, IT, staffing, and merchandising. This position necessitates a keen ability to balance project timelines, engage stakeholders, and navigate organizational interdependencies.

Reporting directly to the Senior Vice President of New Store Delivery & Market Strategy, the Senior Vice President will utilize extensive industry expertise and a strong commitment to retail growth to ensure successful store openings. Your leadership will facilitate effective collaboration across departments, including IT, Merchandising, Operations, and Human Resources, thereby enhancing our store launch efficiency and establishing high standards from the outset.

Key Responsibilities:

1. Strategic Oversight: Formulate and implement a detailed strategy for new store development, ensuring alignment with Burlington's long-term business goals.

2. Execution Leadership: Provide expert direction and support for complex store openings, focusing on maintaining grand opening schedules and optimizing store performance.

3. Innovative Problem Solving: Anticipate and address immediate challenges while creating sustainable solutions to mitigate future issues.

4. Continuous Improvement: Establish effective feedback mechanisms with store teams to refine opening processes and enhance cost efficiencies without sacrificing quality.

5. Strategic Planning: Collaborate with the Senior Vice President to develop and adjust organizational strategies based on insights from initial store openings.

As a vital member of our leadership team, you will exemplify excellence and foster a culture of innovation that aligns with Burlington's strategic objectives and values.

New Store Delivery (Pre-Opening):

1. Leadership: Oversee a team of Territory Managers responsible for the success of new store openings in their regions, ensuring timely and high-performing launches. Additionally, manage centralized resources focused on process management, improvement, and data tracking.

2. Set clear objectives and develop team members.

3. Monitor performance, provide coaching, celebrate achievements, and identify areas for improvement.

4. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders across the organization to support successful new store openings, engaging various departments such as merchandising, operations, marketing, and HR.

5. Field Leadership Integration: Involve field leadership early in the store delivery process to ensure operational success and enhance company-wide understanding and support.

6. Cross-Functional Collaboration: Work closely with merchandising, visual merchandising, marketing, fixture procurement, HR, and logistics to ensure a unified approach to store openings.

7. Milestone Management: Track and ensure the completion of key decisions and pre-opening milestones, developing a process for prompt issue escalation.

8. Immersive Experience Development: Collaborate with cross-functional partners to create an engaging experience for new store openings, including participation in critical construction sessions and initial inventory execution.

New Store Delivery (Post-Opening):

1. Conduct feedback sessions across new stores to gather insights.

2. Utilize survey data to obtain additional feedback.

Long-Term Problem Solving & Strategy:

1. Collaborate with cross-functional partners to identify and develop solutions for long-term opportunities related to new store openings.

2. Leverage insights from centralized issue logs to inform strategies.

3. Work with the Senior Vice President to explore options for scaling efforts based on initial store learnings.

4. Identify opportunities to systematize new store milestone tracking in collaboration with IT and other necessary resources.

Education and Qualifications:

Education:

- Bachelor’s degree in Real Estate or equivalent experience.

- MBA or Master’s in a related field preferred.

Experience:

- Over 10 years of relevant experience.

Skills and Abilities:

- Proven cross-functional leadership skills with the ability to influence.

- Strong verbal communication skills, resilient, and innovative problem solver.

- Familiarity with new store opening processes and cross-functional dependencies.

- Ability to analyze data to identify risks and ensure effective resource allocation.

- Proficient in leading meetings, ensuring clear follow-ups, and verifying timely completion of tasks.

- Capacity to recognize patterns and address issues at their root.

- Willingness to travel approximately 25%, especially during store opening periods.

Benefits:

Burlington offers a competitive salary, flexible working hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, along with life and disability insurance. Full-time associates are eligible for paid time off, paid holidays, and a 401(k) plan. We are a rapidly growing brand, providing various training and development opportunities for our associates to advance their careers. Burlington associates make a positive impact in the lives of customers, colleagues, and the communities we serve.