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Parts Counter Specialist

1 month ago


Eau Claire, Wisconsin, United States Wolter, Inc. Full time
Job Opportunity

We are seeking a dynamic and detail-oriented Parts Counterperson to join our team at Wolter, Inc. in West Salem. As a key member of our team, you will play a crucial role in assisting customers with their parts needs, ensuring timely and accurate fulfillment of orders.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, responding to phone calls and in-person requests for parts.
  • Fill customer and internal requests for parts, checking all available resources to ensure accurate and timely fulfillment.
  • Place requisitions for parts via computer as needed to support customer orders.
  • Assist technicians with parts needs, including determining required parts and pulling them from stock.
  • Prepare parts quotes for outside customers and follow up to secure orders.
  • Complete parts quotes for service jobs and forward to the service department.
  • Assist walk-in customers with their parts needs and provide support during the annual parts physical inventory.
  • Perform other duties or projects as assigned by the Regional Parts Manager.

Requirements:

  • Demonstrated customer service orientation and ability to manage multiple priorities.
  • Excellent interpersonal and communication skills, with strong computer proficiency.
  • Commitment to the company's vision and mission.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan with company match, and more. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.