Customer Service Representative

2 weeks ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Agent at Mass Markets

We are seeking a skilled and courteous Customer Service Agent to join our team at Mass Markets. As a Customer Service Agent, you will be responsible for handling inbound and outbound contacts in a timely and professional manner.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a courteous and professional manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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