Customer Service Representative

5 days ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative

At Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, resolving issues, and upselling new products and services.

Key Responsibilities:
  • Support inbound customer service projects for a wide variety of clients
  • Identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we'd love to hear from you.



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