Sales Development Specialist

3 weeks ago

Austin, Texas, United States Publishing Full time
Job Title: Sales Development Specialist

At Publishing, we're seeking a highly motivated and results-driven Sales Development Specialist to join our team. As a Sales Development Specialist, you will be responsible for creating new qualified sales opportunities and developing strong relationships with prospects.

About the Role

This is a unique opportunity to join a fast-growing company that is revolutionizing the publishing industry. As a Sales Development Specialist, you will play a key role in our customer experience and acquisition strategy. You will be responsible for managing your own pipeline and working closely with our Business Development Representatives (BDRs) and Business Consultants (BCs) to efficiently move prospects through the sales pipeline.

Responsibilities
  • Establish and maintain strong business and customer relationships.
  • Contact customers from the abandoned cart pipeline to re-engage potential buyers.
  • Schedule qualified sales meetings for the sales team.
  • Update and move prospects to the correct stages of the pipeline via CRM throughout the day.
  • Maintain a clear, accurate, and up-to-date pipeline in the CRM.
  • Follow up with potential clients over extended periods.
  • Document all interactions with prospects and clients in the CRM notes section.
  • Create engaging content by conducting and recording interviews with potential prospects.
  • Educate prospects about our products, demonstrating expertise and knowledge.
  • Allow the Sales Lead and Sales Manager to shadow calls and provide feedback.
  • Be available to take calls between 9 am and 5 pm local time.
  • Attend product release calls to stay informed on new offerings.
  • Use internal and external resources to stay updated on our products and industry trends.
  • Collaborate with the Sales Lead, General Manager, and Customer Success Manager to brainstorm ways to better serve clients.
  • Monitor and report any emerging patterns of negative feedback to the Sales Lead and Sales Manager.
  • Work with the Sales Lead and BDR Manager to ensure smooth transitions from prospecting to qualified sales opportunities.
Requirements
  • Proficient in using Facebook and other social media platforms.
  • Exceptional communication skills over the phone, Facebook, and video conferencing.
  • 1-2+ years of experience in business-to-business (B2C) sales.
  • Strong verbal and written communication abilities.
  • Excellent presentation skills.
  • Skilled at building rapport and establishing strong relationships with clients.
  • Willingness to learn and adopt new sales processes.
  • Routine-oriented with a structured approach to tasks.
  • Open to rapid personal and professional growth.
  • Self-sufficient and capable of effectively managing time.
  • Well-organized, with the ability to maintain a clear and comprehensible pipeline for review by the Sales Lead and BDR Manager.
Results
  • All prospects are accurately updated in the CRM, with detailed client information documented so the sales team has proper expectations by the end of the day.
  • All qualified prospects are consistently followed up with indefinitely.
  • The sales stats sheet is updated Monday through Friday by 7 pm EST.
  • An effective line of communication is maintained between the SDSs, Sales Lead, and BDR Manager, ensuring all necessary information is shared in a timely manner.
  • SDSs remain well-versed in the latest product offerings through ongoing education and training.
  • All internal communication processes are properly followed.
Communication Cycle
  • Attend Daily Sales Training at 10 am EST, Monday through Friday.
  • Attend Daily Sales Team Wrap Up at 4:30 pm EST, Monday through Friday.
  • Attend the Weekly Company Meeting at 9 am EST on Mondays.
  • Attend the Weekly Sales/Marketing Meeting at 12:30 pm EST on Mondays.
  • Track and report on all required metrics, Monday through Friday, by 7 pm EST.
  • Participate in bi-weekly 1:1 meetings with the Sales Lead.
  • Submit the End of Week (EOW) report every Thursday by 5 pm EST.
Chain of Communication
  • First, search through all relevant materials and trainings to find answers independently.
  • If needed, ask another team member who may have the answer (e.g., SDRs, GAs, etc.).
  • For urgent matters: Reach out to the Sales Lead or BDR Manager via Slack.
  • For non-urgent matters: Email the Sales Lead or BDR Manager with all pertinent details and timelines.
  • Apply the knowledge gained to resolve the situation.
Why Join Us

At Publishing, we're dedicated to our mission and core values. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities. Here's how we stand out:

  • Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023.
  • We are a completely remote team located worldwide with 100+ employees.
  • We have great benefits including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team.
  • We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin' Attitude, (4) Billion Dollar Standards.
  • We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees' professional development.
  • If you want to join a team on the ground floor, this is your chance: we are expanding beyond being an education company to become the one-stop shop for all your self-publishing needs.

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