General Manager

7 days ago


Marlborough, Massachusetts, United States Extended Stay America Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to oversee the operations of our hotel. The successful candidate will be responsible for ensuring the highest level of guest satisfaction, managing staff, and driving revenue growth.

Key Responsibilities
  • Oversee and direct hotel operations to achieve profitability, guest satisfaction, and efficiency
  • Manage and direct staff to perform daily job tasks
  • Ensure compliance with company policies and procedures
  • Monitor and control labor standards and property level expenses
  • Develop and implement strategies to increase revenue and improve guest satisfaction
  • Collaborate with the District Manager and Regional Director of Field Sales to manage sales activities and meet revenue objectives
  • Identify and pursue potential business opportunities in the local market
  • Recruit, train, and develop staff to meet business needs
  • Communicate effectively with guests, staff, and management to ensure a positive and efficient hotel experience
Requirements
  • Minimum three years related hospitality management experience required; 4-year degree highly preferred
  • Basic knowledge of computers and software, including ability to use email, word processing, and spreadsheet software
  • Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines
  • Ability to communicate effectively with guests, staff, and management
Benefits
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health care and dependent care flexible spending accounts
  • Employer-paid basic life and AD&D insurance
  • Employer-paid long-term disability
  • Optional employee-paid voluntary benefits
  • Short-term disability
  • Buy-up long-term disability
  • Supplemental life insurance
  • Dependent life insurance
  • 401(k) savings plan
  • Paid time off
  • Employee assistance program (EAP)
  • Employee perks program offering discounts to major companies

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