Hotel Operations Manager

3 weeks ago


The Dalles, Oregon, United States VIP Hospitality Group LLC Full time

Job Title: Hotel Operations Supervisor

About the Role:

We are seeking a skilled Hotel Operations Supervisor to join our team at VIP Hospitality Group LLC. As a key member of our front desk team, you will play a crucial role in ensuring a positive experience for our guests.

Responsibilities:

  • Oversee the day-to-day operations of the front desk, including check-in/check-out, reservations, and guest inquiries.
  • Ensure all housekeeping standards and company policies are maintained, and create/adjust standards and procedures as needed.
  • Work closely with maintenance to ensure routine and preventative maintenance is done around the property.
  • Train and supervise staff, ensuring high customer service and professionalism standards.
  • Assist the accounting team in completing day close, coding invoices, and other administrative activities.
  • Maintain a positive working relationship with vendors.
  • Handle guest complaints and issues in a timely and effective manner.
  • Assist in managing room inventory and rates to maximize revenue.
  • Ensure compliance with company policies and procedures.

Requirements:

  • 4+ years of experience in a housekeeping, front desk, or hospitality role, preferably in a supervisor or management position.
  • Excellent communication and customer service skills.
  • Proficiency in property management systems (PMS) and Microsoft Office suite.
  • Ability to work flexible hours, including nights and weekends.
  • High school diploma or equivalent; degree in hospitality management is a plus.

About Us:

VIP Hospitality Group LLC has been a leader in the hospitality industry for over 20 years, providing exceptional service and accommodations to our guests. Our employees love working here because of our commitment to teamwork, growth opportunities, and a positive work environment.


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