Customer Experience Specialist

1 week ago


Keene, New Hampshire, United States DISH Full time
Job Overview
As a Field Technician at DISH, you will play a vital role in delivering exceptional customer experiences by providing top-notch TV and smart home solutions to millions of customers across the country. This is an exciting opportunity to join a dynamic team that values innovation, customer satisfaction, and employee growth.

About Us
DISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We are building America's First Smart NetworkTM, with brands including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.

Your Role
You will be responsible for leading the charge in delivering world-class customer experiences, educating and connecting more Americans with every home you visit. As a technician, you will ensure excellent customer satisfaction, working closely with our teams to resolve any issues that may arise. Your hard work and dedication will contribute to our organization's commitment to customer experience, as reflected in our J.D. Power award for being #1 in Overall Customer Satisfaction for six consecutive years.

Key Responsibilities
  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase
  • Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year
  • Paid training, paid time off & paid holidays
  • 4-day work week with opportunities to work overtime
  • Medical, Dental, Vision and Life Insurance packages and Health Savings Account
  • Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans
  • 401(K) with company match & Employee stock purchasing program (ESPP)
  • Tuition Reimbursement
  • DISH-supplied van, tools, and uniforms

Requirements
To succeed in this role, you must have:
  • Aptitude to build rapport quickly. We want you to have a great time servicing our clients.
  • Ability to stand on a high ladder (up to 40 feet) for long periods of time, lift over 70 lbs at a time and remain within the individual weight limit requirements of 335 lbs
  • Ability to crawl into small spaces and work in varying climates/weather conditions
  • A valid driver's license in the state you are seeking employment with a driving record that meets DISH's safety standard
  • Travel may be required

Estimated Salary
$22.25/Hour

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