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Care Coordinator Supervisor
1 month ago
The Care Coordinator Supervisor for Health Home is responsible for ensuring the quality of service delivery for enrolled members. This role involves direct management and supervision of care coordinators, including administration, staff supervision, and monitoring of care coordination services.
Key Responsibilities- Trains and supervises care coordinators, providing consultation, advice, and guidance.
- Ensures program staff complete required training and maintains quality service provision.
- Monitors and assigns care coordinators' caseloads, ensuring members' needs are met.
- Reviews and processes incident reports, ensuring appropriate intervention and follow-up.
- Reviews and approves timesheets, monitors mileage, and metro cards for program staff.
- Provides direct clinical services to people receiving services, as needed.
- Reviews assessments, encounter notes, and reassessments, consent forms, and care coordination documents.
- Ensures compliance with LHH, CMA, and DOH standards and procedures.
- Participates in committees as requested by the supervisor.
- Demonstrates understanding and proficiency with electronic health records.
- Bachelor's degree with 2 years of relevant experience or a Licensed Registered Nurse with 2 years of relevant experience or a Master's degree in Social Work, Human Services, or Public Administration with 1 year of relevant experience.
- One year of supervisory care coordination and case management experience.
- Must attend Care Coordination CORE Training within the first six months of employment.
- Must attend CMA and LHH required trainings within the first two years of employment.
- Demonstrates ability to learn new things in a stated time-frame.
- Motivational in a positive team environment.
- Strong organizational and interpersonal skills.
- Excellent time management skills and ability to multi-task.
- Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred).
- Bilingual Spanish preferred.
Compensation: $24.00-$26.00 an hour.
Equal Opportunity Employer: Essen Health Care is proud to be an equal opportunity employer, seeking candidates who desire to work in and serve an ethnically diverse population.
