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Customer Service Representative

2 months ago

Hagerstown, Maryland, United States Old Dominion Freight Full time

**Job Summary:**

Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our internal and external customers.

**Responsibilities:**

  • Provide timely and courteous responses to customer inquiries and issues
  • Assist customers with rate quotes, sales bids, and shipment status
  • Help customers correctly fill out Bill of Lading and label freight
  • Respond to customer issues and questions in a timely manner
  • Provide Service 2.OD to internal and external customers
  • Assist with general office duties as needed
  • Scan documents into the computer system

**Requirements:**

  • High School diploma or equivalent preferred
  • 1 year of customer service experience, preferably in the transportation industry
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office
  • AS400 experience preferred
  • Ability to handle multiple requests and priorities in a fast-paced environment

**Benefits:**

  • Health, Dental & Vision Benefits
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401(k) Retirement Plan
  • Wellness Program
  • Credit Union access, Vacation & Holiday

**Equal Opportunity Employer:**

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).