Reservations Team Associate

7 days ago


Miami, Florida, United States NUSRET HOLDINGS USA LLC Full time

Nusr-Et Holdings USA LLC Job Description

We are seeking a highly skilled Reservations Team Associate to join our team. As a key member of the reservations department, you will be responsible for ensuring seamless guest experiences from initial contact to final farewell.

Key Responsibilities

  • Establish and maintain consistent professional relations with all guests and customers.
  • Ensure all guests receive a positive and professional impression of the restaurant.
  • Provide a speedy, efficient, and professional level of service always.
  • Is responsive to any guest's request.
  • Always ensure adequate cover of the reservation office.
  • Maximizes use of table inventory.
  • Ensures consistent reporting to senior management.
  • Reports, analyzes, and drives business to ensure consistently busy days and services.
  • Provides a clear communication process to all relevant parties.
  • Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
  • Treats company property with due care and attention.
  • Attends meetings / training sessions as required by the management team.
  • Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
  • Works as a team player always and is prepared to be flexible to ensure that operations are always efficient and profitable as possible.
  • Informs managers of any complaints / comments / perceived issues.
  • Has a thorough knowledge of the food and dessert menu.
  • Communicates any issues or ideas to the management team.
  • Maximizes sales opportunities through good service.
  • Is a professional, valued member of the team with a flexible approach to improving customer experience.

Compensation

  • $45,000 - $55,000 per year (estimated annual salary based on location).


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