Retail Store Manager Assistant

6 days ago


Auburn, New York, United States Barnes & Noble Education Full time

Barnes & Noble College is a dynamic retail partner for nearly 800 colleges and universities across the United States. Our unique retail environment focuses on delivering essential educational content, tools, and merchandise within a dynamic store setting on campuses of higher education.

Role Overview

We are seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year-round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities
  • Spend the majority of your time on the sales floor coaching and modeling exceptional customer service.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalating problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Process sales transactions involving cash, credit, or financial aid payments as needed.

This role requires flexibility and availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.

Requirements
  • Two years' experience in a retail setting preferred.
  • Candidates must be a minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Excellent customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
Benefits
  • Get paid sooner - Daily Pay earned wage access is available to all store employees.
  • Employee Discount.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401(k) after completing 1000 hours worked in a 12-month period.
  • Commuter Benefits.

The estimated salary for this role is $17.00/hour. Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.

Work Environment

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.



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