Campus Retail Supervisor
7 days ago
We are seeking a highly motivated and customer-focused Campus Retail Supervisor to join our team in New York.
Company OverviewBarnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a unique retail environment that delivers essential educational content, tools, and merchandise within a dynamic setting on campuses of higher education.
Job SummaryThe Campus Retail Supervisor will provide assistance to the management team, have oversight for team members within a specific department or store location, and ensure outstanding customer service to the academic community. The role involves coaching and modeling exceptional customer service, maintaining a working knowledge of all departments in the store, helping resolve customer issues, and assisting with daily operations.
Key Responsibilities:- Spend the majority of time on the sales floor delivering, coaching, and modeling exceptional customer service.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Help resolve customer issues and complaints, escalating problems to the management team when necessary.
- Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
- Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
This part-time position offers a competitive hourly rate of $17.00/hour. Additional benefits include paid sick time, eligibility to participate in a 401(k) plan, commuter benefits, and daily pay earned wage access through Get Paid Sooner.
Requirements and QualificationsTo be considered for this role, candidates must possess:
- A minimum of 2 years' experience in a retail setting.
- A high school diploma/GED or equivalent.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing, and accounting skills.
- Excellent customer service and communication skills.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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