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Bilingual Technical Support Specialist
2 months ago
Bilingual Help Desk Technician - Full-Time Opportunity
As a Bilingual Help Desk Technician, your primary responsibility will be to provide technical assistance and troubleshooting support for employees facing issues with their computer hardware and software. You will also be tasked with managing user accounts, setting up new computers, and installing/configuring various hardware and software systems. Additionally, you may assist with network and service maintenance as needed.
Key Responsibilities
- Address end-user inquiries through phone, email, ticketing systems, or in-person interactions.
- Install, configure, and maintain various hardware components including PCs, tablets, phones, printers, and scanners.
- Install, configure, and maintain software applications and operating systems.
- Manage workstation assets by tracking computer equipment and installed software.
- Provide end-user training as necessary.
- Create, update, and delete user accounts as required.
- Assist the Network Administrator with network and server upkeep.
- Monitor and maintain applications and hardware functionality.
- Oversee server and network backup processes.
- Collect and respond to feedback from end-user surveys.
- Document procedures for IT processes and end-user guidance.
- Maintain records of work orders and keep users informed about their cases.
- Generate reports on tickets, assets, and accounts as needed.
Ideal Candidate Profile
The successful candidate will possess a solid understanding of TCP/IP networks, personal computers and their components, Active Directory, group policy, NTFS security, and commonly used software applications. A strong commitment to providing exceptional customer service and the ability to work independently with minimal supervision are essential for this role.
Education and Experience
- A high school diploma or equivalent is preferred.
Essential Qualifications and Skills
- Bilingual proficiency in Spanish, including reading, writing, and speaking.
- Outstanding verbal and written communication skills for both technical and non-technical audiences.
- Exceptional customer service abilities.
- Strong technical problem-solving skills with the capacity to comprehend complex concepts.
- Familiarity with common software applications such as Word, Excel, PowerPoint, and Outlook.
- Basic knowledge of voice and data cabling, jacks, and patch panels.
- General understanding of TCP/IP networks and basic services like DNS, DHCP, SMB, and FTP.
- Working knowledge of Active Directory, group policy, and NTFS security.
- Familiarity with personal computers and their components, with a focus on brands like Dell and Lenovo.
- Ability to analyze issues and derive solutions through research and logical reasoning.
- Sound judgment in decision-making, such as when to recommend repairs versus replacements for PCs.
Compensation and Benefits
Compensation for this role ranges from $22 to $25 per hour, with exact figures dependent on skills, experience, and education. Benefit packages commence on the 31st day of employment and include medical, dental, and vision insurance, as well as options for HSA, FSA, and DCFSA accounts, and access to a 401k retirement plan with employer matching. Employees in this position are also entitled to paid sick leave and other paid time off as mandated by applicable law.
