Bilingual Help Desk Specialist

2 weeks ago

Austell, Georgia, United States Insight Global Full time

Bilingual Help Desk Specialist - Full-Time Opportunity

As a Help Desk Specialist, your primary focus is to provide technical support and troubleshooting for employees with computer hardware and software issues. You will also maintain user accounts, complete new computer setups, and install/configure/maintain different hardware and software/operating systems. Additionally, you will assist with network and service maintenance.

Key Responsibilities

  • Respond to end-user requests via phone, email, ticketing system, or in person
  • Install, configure, and maintain hardware and software
  • Administer workstation assets by tracking computer equipment and installed software
  • Provide end-user training as required
  • Create/Update/Delete user accounts
  • Assist the Network Administrator with network and server maintenance
  • Monitor and maintain applications and hardware
  • Monitor and maintain server and network backups
  • Gather and respond to feedback from end-user surveys
  • Document procedures for IT and end-users
  • Document work orders and keep users up-to-date on their cases
  • Generate reports on tickets, assets, accounts, etc. as required

Requirements

To be successful in this position, you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position.

Education/Experience

  • High school diploma or equivalent preferred

Preferred Qualifications/Skills

  • Bilingual abilities - read, write, and speak Spanish
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Excellent customer service skills
  • Excellent technical problem-solving skills and the ability to understand complex and abstract concepts
  • A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
  • A good working knowledge of voice and data cables, jacks, and patch panels
  • A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
  • Working knowledge of Active Directory, group policy, NTFS security
  • Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable
  • Ability to analyze problems and solve them through your own research and by drawing your own conclusions
  • Excellent judgment within given parameters

Compensation: $22-$28/hour. Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Paid sick leave and/or other paid time off are also provided.

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