Family Services Specialist II

5 days ago


King William, United States Commonwealth of Virginia Full time

Hiring Range: $36,993 to $68,990

Full Time or Part Time: Full Time

Title Description

This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically, employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement.

Key Responsibilities

Interprets laws, policies, and regulations as applied to specific areas of responsibility; Monitors, coordinates, and administers specific programs as assigned; Coordinates services within specific areas of responsibility; Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems. Informs clients of related service programs rules/regulations, and right to participate; Presents cases to determine appropriate services and writes/implements service plans; Provides case management services to monitor compliance; Manages program waiting lists; Tracks expenditures, prepares/submits budget estimates, and ensures payment for services; Completes necessary federal, state, and local planning and reporting requirements; Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; Conducts overall monitoring of programs in specific areas of responsibility; Serves as a resource to clients and the community in areas of expertise; and Provides after-hours on-call coverage and responds to emergencies in Child/Adult Protective Services and/or Foster Care.

Required Skills and Knowledge

Working knowledge of: social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; and social, economic, and health problems.

Skill in operating a motor vehicle and personal computer with associated software.

Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel, and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery, preparing reports, and correspondence, record-keeping responsibilities, and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.

Education and Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Preferred Qualifications

Prior work experience utilizing OASIS.

Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license.



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