Plumbing Operations Manager

6 days ago

Louisville, Kentucky, United States Absolute Full time
Job Description

Job Title: Plumbing Operations Manager

Company: Absolute

Job Type: Full-time

Location: Remote

About Us: At Absolute, we are committed to delivering exceptional services to our clients and providing a best-in-class employment experience for our teams.

Job Summary

We are seeking a highly skilled Plumbing Operations Manager to oversee and manage field operations, drive business growth, and improve service excellence. The successful candidate will help implement processes and practices that deliver consistent, exceptional services to clients and grow the revenue and market share of the business.

Key Responsibilities
  • Strategic Oversight: Strategically oversee departments' performance to coach and support Managers and all reporting members for improvement.
  • Leadership and Development: Lead and develop technicians on how to address member needs and provide industry-leading customer service to our customers.
  • Collaboration and Communication: Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures.
  • Problem Resolution: Address escalated customer issues and ensure effective and long-term problem resolution.
  • Performance Monitoring: Monitor and act on the department's projected and forecasted performance goals to achieve or exceed expectations.
  • Feedback and Coaching: Provide regular feedback to Operation Manager on departments' performance and provide consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians.
  • Team Management: Plan, develop, and lead facilitation of the weekly technician meetings with appropriate, positive, and balanced content.
  • Safety and Culture: Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions, and maintain an overall positive culture and team morale while ensuring that every employee is living the company's core values for each individual they interact with.
  • Professional Conduct: Maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions.
Requirements
  • Experience: At least 5 years of Plumbing experience, 3 years minimum managing plumbing team.
  • Customer Service: Exceptional customer service skills.
  • Analytical Skills: Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes.
  • Organizational Skills: Keen ability to work accurately, efficiently, and manage multiple tasks.
  • Leadership Skills: Proven ability to gain buy-in of teams to company values, safety procedures, and overall policies.
  • Technical Skills: Must be familiar with using technology systems in an office environment.
  • Communication Skills: Excellent oral and written communication, interpersonal, and presentation skills.

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