Hotel Operations Manager

3 days ago


Jackson, Mississippi, United States Pyramid Global Hospitality Full time

Key Responsibilities

We are seeking a highly skilled Hotel Operations Manager to oversee the Rooms department and ensure seamless operations. The ideal candidate will have a proven track record of leading teams and driving revenue growth. Key responsibilities include:
  • Overseeing the Rooms operations to ensure exceptional guest experiences
  • Leading the Service Culture and implementing coaching, career planning, and recognition programs
  • Developing and mentoring a leadership team to drive financial performance and revenue growth
  • Managing the annual budget, developing 30-60-90-day forecasts, and maintaining labor costs
  • Ensuring proper training materials are in place and used by each department
  • Implementing policies for the division and serving as the Manager on Duty when requested

Requirements

The successful candidate will have a minimum of three years of experience in the Rooms department, with two years as a Department Head. They must be service-oriented, able to interact well with others, and possess conflict management resolution, listening, and empathy skills. The ideal candidate will be a natural leader who can inspire and motivate their team to deliver exceptional results.

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